It is the DANCO Buildings Feedback Policy to engage with our users in the interest of gaining valuable insights that can drive continuous improvement in our business and on our website as well as help us understand and adapt to changing user needs and expectations. For these reasons, DANCO Buildings embraces the following Feedback Policy:
1. Clear Feedback Channels:
- DANCO Buildings provides multiple feedback channels that include contact forms, email, and multiple phone numbers.
- DANCO Buildings clearly and prominently displays these channels on our website in the header, footer, and Contact Us page.
2. Feedback Form:
- DANCO Buildings provides user-friendly feedback forms that include fields for essential information like name, email, and a detailed message.
- As part of the DANCO Buildings Feedback Policy, we include optional fields for users that guides them in providing additional information that will help DANCO Buildings better serve customers.
3. Prompt Responses:
- Respond to feedback same business day if at all possible and next business day at the latest.
- If more time is needed to properly respond to feedback, then an email is sent to users that acknowledges their feedback and lets them know that a more detailed response is forthcoming.
4. Transparent Communication:
- DANCO Buildings strives to clearly communicate the purpose of collecting feedback and how it will be used.
- Where applicable, DANCO Buildings assures users that their feedback will be kept confidential unless they explicitly agree to share their testimonials.
5. Categorization and Prioritization:
- As part of the Feedback Policy, DANCO Buildings seeks to categorize feedback based on topics or issues to identify common trends.
- DANCO Buildings prioritizes issues based on severity and impact on user experience.
6. Internal Communication:
- DANCO Buildings shares and discusses feedback within its management team.
- DANCO Buildings designates responsibilities for addressing specific types of feedback.
7. Continuous Improvement:
- From time to time, DANCO Buildings analyzes feedback to identify patterns and recurring issues.
- DANCO Buildings uses feedback to inform our ongoing website development and improvement efforts.
8. Feedback Acknowledgment:
- It is the practice of DANCO Buildings to acknowledge the receipt of feedback and express gratitude to users for taking the time to provide their input.
- When possible, DANCO Buildings shares insights into how user feedback has influenced positive changes on the website.
9. Feedback Policy Page:
- DANCO Buildings maintains a dedicated page outlining our feedback policy.
10. Regularly Update Users:
- As much as possible, DANCO Buildings periodically update users on the changes made as a result of their feedback in order to demonstrate that we value and act upon user input.
Any constructive input is welcomed relative to this DANCO Buildings Feedback Policy via our Contact Us page.
v1